Refund and Returns Policy
At Valley Saffron, we strive to ensure your satisfaction with every purchase made through our platform. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines our procedures for refunds, returns, and exchanges.
Refunds
We offer refunds on eligible products within 7 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. You will also need to provide proof of purchase, such as your order confirmation or receipt.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment processor’s policies.
Returns
In addition to refunds, we also accept returns for eligible products within 7 days of the purchase date. To initiate a return, please contact our customer service team to request a return authorization and shipping instructions.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If your return is approved, we will process a refund or issue store credit, depending on your preference.
Exchanges
If you wish to exchange an item for a different size, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability. You may be responsible for any price difference between the original item and the exchanged item, as well as any additional shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to process your request.
Non-Refundable and Final Sale Items
Certain items may be non-refundable or marked as final sale, such as clearance or customized products. These items are not eligible for refunds, returns, or exchanges unless they are defective or damaged upon receipt.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at info@valleysaffron.com We’re here to assist you and ensure your shopping experience with Valley Saffron is enjoyable and hassle-free.